Postpone or cancel event tickets
Postpone or cancel event tickets
If you wish to cancel, reissue, postpone or reschedule the event tickets, submit the "Cancelled or Rescheduled" event form.
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Procedure required documents
No special documents are required
Procedure requirements
- For cancelled events, all tickets must be returned prior to the event closure.
- For postponed events, the validity of sold tickets may be extended upon approval.
- Refunds (manager's cheques) will only be released after DET reports demonstrate zero sales for cancelled events.
Procedure users
Event managers, including hotels and hotel-linked establishments
Procedure delivery time
Up to one business day
Procedure request channels
Postpone or cancel event tickets via "Cancelled or rescheduled" event form.
Procedure fees
Free
Contact us
Do you have a question? Get in touch with us directly and we'll be glad to help.
Department of Economy and Tourism
One Central, building 2, 4th floor PO Box 594 Dubai, United Arab Emirates
Office hours
Monday - Friday 08:00 - 18:00
Call us
Use a contact form
