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Postpone or cancel event tickets

Postpone or cancel event tickets

If you wish to cancel, reissue, postpone or reschedule the event tickets, submit the "Cancelled or Rescheduled" event form.

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Procedure required documents
No special documents are required
Procedure requirements
  • For cancelled events, all tickets must be returned prior to the event closure.
  • For postponed events, the validity of sold tickets may be extended upon approval.
  • Refunds (manager's cheques) will only be released after DET reports demonstrate zero sales for cancelled events.
Procedure users
Event managers, including hotels and hotel-linked establishments
Procedure delivery time
Up to one business day
Procedure request channels
Postpone or cancel event tickets via "Cancelled or rescheduled" event form.
Procedure fees


Event Name
Event Date
Organiser Name
Contact Number

If you wish to receive marketing messages via phone

Permit Number
Event Code
Is your event Cancelled or Rescheduled?
Reason for Cancellation or Rescheduling?


What is the new date of your show?
Will existing tickets be valid for new date?
Will refunds be available for original date?
Will your Venue remain the same for new date?


Ticketing Partners must be advised and any hard tickets produced by DTCM must be returned to DTCM offices. DTCM reports must show zero sales for cancelled events before a Manager’s cheque can be released.
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Department of Economy and Tourism

One Central, building 2, 4th floor PO Box 594 Dubai, United Arab Emirates

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