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Amend or cancel event tickets

Amend, postpone or cancel event tickets

If the details of your event change and you need to change your tickets, you must contact DTCM via the form provided to update the system and cancel and/or reissue tickets.

Not the service you're looking for?

Document requirements
No special documents are required
Service users
Event managers including hotels and hotel-linked establishments
Price
Free
Processing time
Up to one business day

Is the event changed or cancelled? *

Are the existing tickets still valid? *

All information provided will be handled in accordance with our Privacy Notice.

Contact us

Do you have a question? Get in touch with us directly and we'll be glad to help.

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Department of Tourism and Commerce Marketing

One Central, building 2, 4th floor PO Box 594 Dubai, United Arab Emirates
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Office hours

Sunday - Thursday 08:00 - 17:00
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