Postpone or cancel event tickets

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Procedure required documents

No special documents are required

Procedure requirements

For cancelled events, all tickets must be returned prior to the event closure.
For postponed events, the validity of sold tickets may be extended upon approval.
Refunds (manager's cheques) will only be released after DET reports demonstrate zero sales for cancelled events.

Procedure users

Event managers, including hotels and hotel-linked establishments

Procedure delivery time

Up to one business day

Procedure request channels

Postpone or cancel event tickets via "Cancelled or rescheduled" event form.

Procedure fees

Free

CANCELLED OR RESCHEDULED EVENT FORM

Event NameEvent Name *

Event DateEvent Date *

VenueVenue *

Organiser NameOrganiser Name *

Contact NumberContact Number *

Email addressEmail address *

If you wish to receive marketing messages via phone

Permit NumberPermit Number *

Event CodeEvent Code *

Is your event Cancelled or Rescheduled?Is your event Cancelled or Rescheduled?

Reason for Cancellation or Rescheduling?Reason for Cancellation or Rescheduling?

RESCHEDULED SHOW

What is the new date of your show?What is the new date of your show?

Will existing tickets be valid for new date?Will existing tickets be valid for new date?

Will refunds be available for original date?Will refunds be available for original date?

Will your Venue remain the same for new date?Will your Venue remain the same for new date?

CANCELLED SHOW

Ticketing Partners must be advised and any hard tickets produced by DTCM must be returned to DTCM offices. DTCM reports must show zero sales for cancelled events before a Manager’s cheque can be released.

Submitted BySubmitted By

DateDate