Postpone or cancel event tickets
If you wish to cancel, reissue, postpone or reschedule the event tickets, submit the "Cancelled or Rescheduled" event form.
- For cancelled events, all tickets must be returned prior to the event closure.
- For postponed events, the validity of sold tickets may be extended upon approval.
- Refunds (manager's cheques) will only be released after DET reports demonstrate zero sales for cancelled events.
Do you have a question? Get in touch with us directly and we'll be glad to help.
Department of Economy and TourismOne Central, building 2, 4th floor PO Box 594 Dubai, United Arab Emirates
Office hoursMonday - Friday 08:00 - 18:00
Use a contact form