Amend or cancel event tickets

Amend, postpone or cancel event tickets

If the details of your event change and you need to change your tickets, you must contact DET via the form provided to update the system and cancel and/or reissue tickets.

Not the service you're looking for?

Document requirements
No special documents are required
Service users
Event managers including hotels and hotel-linked establishments
Processing time
Up to one business day
Event name
Event dates
Permit number
Is the event changed or cancelled?

Is the event changed or cancelled? *

Are the existing tickets still valid?

Are the existing tickets still valid? *

Original venue
New venue (if applicable)
Name of the organiser

All information provided will be handled in accordance with our Privacy Notice.

Contact us

Do you have a question? Get in touch with us directly and we'll be glad to help.


Department of Economy and Tourism

One Central, building 2, 4th floor PO Box 594 Dubai, United Arab Emirates

Office hours

Monday - Friday 08:00 - 18:00
icon contact with us

Whatsapp Chat (Live 08:00 - 20:00)


Use a contact form

Happiness Meter